Frequently Asked Questions (FAQs)

Do your quotes include GST?
Yes

How much is delivery?
Delivery charges are $10.0 for on-campus deliveries and $15.0 for deliveries to Long Pocket campus. All other areas are priced based on time and distance.

When are final numbers/order required?
Please inform us of your final numbers or order at least 2 business days prior to your event. If not advised, we will proceed with the order as per origianl or last request.

Do you cater for special dietary requirements?
We are pleased to offer a variety of menu items that are suitable for common dietary requirements such as gluten friendly, dairy free and vegan. Whilst we take all due care we cannot however guarantee the cross contamination of wheat products, dairy products, seafood and items that may contain traces of nuts. We use gluten free certified products, however we cannot classify them as gluten free due to products being prepared in a kitchen that may contain other gluten products.

Are you available after hours and on weekends?
Whilst we mainly operate Monday to Friday, weekend orders can be arranged based on a minimum spend. A surcharge will apply. An afterhour’s collection fee may apply for late night drop off and pickups.

Will our catering order meet our event sustainability requirements?
We are proud to serve our products in eco-friendly packaging accompanied by commercially compostable disposable plates, cup and serveware. Alternatively, a drop off and pick up service of reusable platters with crockery and glassware is available for a small fee. As a UQ Unwrapped member, we are proud to offer sustainable packaging.

Can you customise a menu to suit my event?
Yes, we are able to provide bespoke catering menus to suit your event or function needs. We are also able to provide alternative options to the current menu. If you would like a bespoke menu, please provide us with your budget and requirements.

Are service staff available?
Yes, service staff can be hired at a minimum of 2 hours. Surcharges apply for weekends and public holidays. Service staff are required for alcohol service and recommended for events with large numbers and crockery.

Can I cancel my order?
Cancellation can only be taken during business hours. Cancellations within 48 hours will incur 50% charge. 

How do I make payment?
UQ faculties can make payment post event via credit card or bank transfer. If paying by purchase order, the reference number should be submitted to Schonell Catering & Events prior to your event.

How do I place an order?
Simply email our friendly experienced team at schonell.catering@uqu.com.au. Please include the date of your event, location, time for delivery and pick up and any additional requirements such as equipment hire.